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Subscriptions

How does your subscription service work?

We want to make it simple to get the ongoing support you need. At checkout, you can easily activate our NatureM.D.™ subscription option, which will deliver our products to your door each month.

You can set the amount of products you want, and how often you’d like them delivered. You’ll also receive an exclusive discount applied to each order.

You can cancel or change your order at any time.

It’s simple, cost-effective, and takes the guesswork out of remembering to place your order each month.

How do I update/pause/cancel my subscription to a product?

You will receive a link via email that allows you to manage your subscription. This link provides options to update, pause, or cancel your subscription as needed.

Product Information

Where are your products made?

All of our supplements are formulated and manufactured in GMP-certified facilities here in the United States. We source some of our unique herbal ingredients from trusted partners throughout the world, but we always ensure these ingredients are non-genetically modified (non-GMO), responsibly sourced, and of the highest quality.

What’s the best way to care for products?

• All of our products are shelf-stable and do not require refrigeration.

• Store product in a cool, dry place (between 59-86F/15-30C).

• Protect from heat, light and moisture.

• Keep out of reach of children.

• Consult your physician if you are pregnant or nursing, taking any medications, or have any medical conditions.

Why is my capsule/powder a different color or consistency?

United Naturals /Nature M.D. tries to use the highest quality ingredients it can. We also avoid artificial coloring. As such, the color and consistency our capsule could change, sometimes significantly, from batch to batch. Rest assured that all our supplements are manufactured in facilities that are cGMP-compliant and routinely inspected by the FDA. cGMP stands for Current Good Manufacturing Practices, and it is a rule established by the FDA to ensure that manufactured supplements are free from contamination, and are therefore safe for our customers. We are committed to offering only the highest quality and most effective supplements, which is why we choose only the best U.S. manufacturers and take the extra step of independently testing our supplements to ensure the ingredients match the label. Our policy is to strictly adhere to the most rigorous standards in the industry.

As such, your product is not only safe to take, it is highly effective and lives up to the United Naturals/Nature M.D. quality guarantee.

Should I keep my GutRhythm jar?

If you are enrolled in a subscription, hold onto your GutRhythm jar from your first order. We are on a mission to help our environment by lowering our carbon footprint through reducing packaging weight, resource efficiency, and ease of transportation - and that’s where you come in! All future refills will be shipped to you in our air-tight, resealable refill packets. When your jar is empty, simply tear one of the refill packets open and pour its contents into your original recyclable jar. This will ensure each serving of your next GutRhythm kit will stay fresh and potent all month long! Thank you for joining us in our mission to help make the world a healthier place.

Our 100% Satisfaction Guarantee

We stand behind each of our products and offer a 30-day Satisfaction Guarantee return policy. If you are not completely satisfied with any of our products, just return the unused portion to us within 30 days and we will refund your purchase price (minus a $9.95 restocking fee).

Ordering Information

Are there benefits to ordering larger package options?

Yes, there are! larger options of any of our products, you get a bigger price discount. Plus, we often waive the shipping and handling costs on those bulk orders, too. And lastly, because we make our supplements in small batches to maintain their high quality and potency, ordering in bulk means you won’t have to worry about running out.

Returns and Refunds

If you are not completely satisfied with any Nature M.D. product, just return the unused portion to us within 30 days and we will happily refund your purchase (minus our restocking fee).

  1. To start your product return/refund, first locate your Order Number. This can be found on the confirmation email we sent you or on the packing slip that came with your order.
  2. Click here to begin the return/refund process online.

Shipping

How do I track my order?

You can track your order by clicking here.

Do you ship internationally?

Yes, along with shipping anywhere in the continental United States, we also ship to Canada and New Zealand

How long does shipping take?

For U.S. residents, you can expect to receive your package within 7 to 10 business days after placing your order, depending upon your location.

Canadian and other international customers: Your order may take up to 2 to 4 weeks to arrive, and may be split into multiple shipments to prevent any delays with customs due to quantity regulations.

Are there any shipping fees?

Shipping is free for U.S. orders unless noted otherwise a $8.95 shipping charge will apply to all non-U.S. orders.

I'm from Canada, are customs duty and taxes included in your flat rate shipping?

Customs duty and taxes are not covered in our flat rate shipping and will be the responsibility of the customer.

Please note duties and taxes may be due to the associated carrier upon delivery and duty fees will not be refunded.

Returns

If you are not completely satisfied with any NatureM.D. product, just return the unused portion to us within 30 days and we will happily refund your purchase (minus a $9.95 restocking fee).

  1. To start your product return/refund, first locate your Order Number. This can be found on the confirmation email we sent you or on the packing slip that came with your order. If you are having trouble finding this number, you can reach us via the 24/7 chat assistance, contact us at Support@NatureMD.com, or call (888) 412-2259, and we’ll provide you with your Order Number.
  2. Click HERE to begin the return/refund process online.

What is your return process?

  1. We will provide you with a RMA (Return Merchandise Authorization) number to your email address.
  2. Simply print it and include it inside your package when returning.
  3. Please send your package via your preferred carrier to this return address:

NatureM.D.™, LLC
285 Centerpoint Blvd,
Pittston, PA 18640

4. Once your order has been received at our facility, please allow 5-7 days for processing.

5. Once processed, we will then issue a refund (minus the $9.95) return processing fee. You will also receive an email confirmation.

Refunds

We have a 30-day money back guarantee. If you are not satisfied with your product, please follow the return process within 30 days of delivery date and we will provide a refund. Please note it may take up to 7 business days for the refund to be reflected on your bank statement.

Contact Us

Our Customer Service department would be happy to help you with any questions or concerns you may have. You can use our 24-hour chat assistance or reach one of our friendly representatives Monday through Friday, 9am–6pm EST.

Email: Support@NatureMD.com

Phone: (888)-412-2259

Address: NatureM.D.™, LLC

285 Centerpoint Blvd,

Pittston, PA 18640