We stand behind each of our products and offer a 60-day Satisfaction Guarantee return policy. If you are not completely satisfied with any of our products, just return the unused portion to us within 60 days and we will refund your purchase price (minus a $6.95 restocking fee).
Want to return a product? No problem, just go to our Returns + Refunds page.
Or, contact our Customer Service department to speak to a representative:
If you are not completely satisfied with any NatureM.D. product, just return the unused portion to us within 60 days and we will happily refund your purchase (minus a $6.95 restocking fee).
Where do I find my Order Number?
You can find this number in your confirmation email or on the packing slip with your order.
What if I can’t find my Order Number?
You can contact us at Support@NatureMD.com or call (888) 412-2259 and we’ll provide you with your Order Number.
I just requested my refund. Now what happens?
How do I track my order?
You can track your order by going to ssl.naturemd.com/track
Do you ship internationally?
Yes, along with shipping anywhere in the continental United States, we also ship to Canada and New Zealand
How long does shipping take?
For U.S. residents, you can expect to receive your package within 7 to 10 business days after placing your order, depending upon your location.
For Vanilla Cinnamon GutConnect 365 orders, please expect an extra 7-14 days for your order to ship.
Canadian and New Zealand customers: Your order may take up to 2 to 4 weeks to arrive, and may be split into multiple shipments to prevent any delays with customs due to quantity regulations.
Are there any shipping fees?
Shipping is free for U.S. orders unless noted otherwise.
A $8.95 shipping charge will apply to all non-U.S. orders.
Are there benefits to ordering the 3-package or 6-package options?
Yes, there are! When you order the 3- or 6-package options of any of our products, you get a bigger price discount. Plus, we waive the shipping and handling costs on those bulk orders, too. And lastly, because we make our supplements in small batches to maintain their high quality and potency, ordering in bulk means you won’t have to worry about running out.
How does your subscription service work?
We want to make it simple to get the ongoing support you need. At checkout, you can easily activate our NatureM.D.™ subscription option, which will deliver our products to your door each month.
You can set the amount of products you want, and how often you’d like them delivered. You’ll also receive an exclusive discount applied to each order.
You can cancel or change your order at any time.
It’s simple, cost-effective, and takes the guesswork out of remembering to place your order each month.
How do I cancel my subscription to a product?
You can cancel the subscription option anytime by clicking HERE. Enter your Order Number and you will be redirected to the Product Order page. Here you can cancel your order, cancel certain items, or cancel the subscription option by checking the box beside the item (on right side), then checking the “Cancel subscription” box.
How do I cancel my order?
If your order hasn’t been shipped yet, just click HERE to cancel it — make sure you have your Order Number ready. If you’ve already received a Shipment Confirmation email, you can still cancel your order by speaking with Customer Service at (888) 412-2259 or emailing Support@NatureMD.com.
Where are your products made?
All of our supplements are formulated and manufactured in GMP-certified facilities here in the United States. We source some of our unique herbal ingredients from trusted partners throughout the world, but we always ensure these ingredients are non-genetically modified (non-GMO), responsibly sourced, and of the highest quality.
What’s the best way to care for products?
• All of our products are shelf-stable and do not require refrigeration.
• Store product in a cool, dry place (between 59-86F/15-30C).
• Protect from heat, light and moisture.
• Keep out of reach of children.
• Consult your physician if you are pregnant or nursing, taking any medications, or have any medical conditions.
Why is my capsule/powder a different color or consistency?
United Naturals /Nature M.D. tries to use the highest quality ingredients it can. We also avoid artificial coloring. As such, the color and consistency our capsule could change, sometimes significantly, from batch to batch. Rest assured that all our supplements are manufactured in facilities that are cGMP-compliant and routinely inspected by the FDA. cGMP stands for Current Good Manufacturing Practices, and it is a rule established by the FDA to ensure that manufactured supplements are free from contamination, and are therefore safe for our customers. We are committed to offering only the highest quality and most effective supplements, which is why we choose only the best U.S. manufacturers and take the extra step of independently testing our supplements to ensure the ingredients match the label. Our policy is to strictly adhere to the most rigorous standards in the industry.
As such, your product is not only safe to take, it is highly effective and lives up to the United Naturals/Nature M.D. quality guarantee.
Our Customer Service department would be happy to help you with any questions or concerns you may have. You can reach one of our friendly representatives Monday through Friday, 9am–5pm EST.
For assistance, please email us at Support@NatureMD.com